Return Policy

Return & Refund Policy

At Ratri Fashion, we want you to be completely satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or exchange in accordance with the conditions mentioned below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the product meets the following conditions:

  • The item must be unused, unworn, unwashed, and undamaged.
  • The product must be returned in its original packaging.
  • All original tags, labels, and accessories must remain attached.
  • A valid order number or proof of purchase must be provided.
  • The item must not have been altered or customized.

2. Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

  • Products that have been worn, washed, used, or damaged after delivery.
  • Items without original tags or packaging.
  • Customized, altered, or personalized products.
  • Innerwear, lingerie, and other hygiene-sensitive products.
  • Products purchased under special clearance or final-sale offers, where specified.
  • Gift cards, vouchers, or promotional coupons.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product, packaging, and shipping label to verify the issue before approving a replacement, return, or refund.

4. Exchange Policy

Eligible products may be exchanged for a different size, colour, or product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances.

5. How to Request a Return

To request a return or exchange, please contact us with your order number, product details, and reason for the request.

Email: koushikhazra@ratrifashion.com
Email: arkadeepdas@ratrifashion.com

Please do not send any product back before receiving confirmation or return instructions from our customer support team.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product supplied by Ratri Fashion, the applicable return shipping arrangements will be communicated by our support team.

For returns requested due to size, preference, or other customer-related reasons, return shipping charges may be borne by the customer.

7. Product Inspection

All returned products are subject to inspection after they are received. A refund or exchange will be processed only after the returned item has been verified to meet our return conditions.

8. Refunds

Once your return has been received and approved, the refund will be initiated using the applicable payment method.

Refund processing times may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

Shipping charges, convenience fees, COD charges, or other applicable charges may be non-refundable unless the return is caused by an error from Ratri Fashion.

9. Refund for Cash on Delivery Orders

For eligible Cash on Delivery orders, customers may be required to provide valid bank account or UPI details for processing the refund.

Ratri Fashion will never request confidential information such as OTPs, card PINs, CVVs, or banking passwords for processing a refund.

10. Order Cancellation

Customers may request cancellation before an order has been shipped. Once the order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.

Ratri Fashion reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, technical errors, or other unavoidable circumstances.

11. Colour and Size Variations

Product colours may appear slightly different depending on screen settings, lighting conditions, photography, and device display.

Customers are advised to review the available size guide and product information carefully before placing an order.

12. Final Decision

Ratri Fashion reserves the right to refuse a return, refund, or exchange if the returned product does not meet the conditions stated in this policy.

13. Contact Us

If you have any questions regarding a return, exchange, cancellation, or refund, please contact us:

Ratri Fashion

Email: koushikhazra@ratrifashion.com
Email: arkadeepdas@ratrifashion.com

Last Updated: September 2026