Terms & Conditions

Welcome to Ratri Fashion. By accessing, browsing, or placing an order through our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing any product.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the Ratri Fashion website. By using this website, you confirm that you have read, understood, and agreed to these terms.

Ratri Fashion reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. The latest version will always be available on this page.

2. Eligibility

By placing an order on our website, you confirm that you are legally capable of entering into a binding contract under applicable law.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these terms on their behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colours, prices, and other information displayed on our website are accurate.

However, actual product colours may vary slightly due to photography, lighting, screen settings, device display, fabric characteristics, or manufacturing variations.

Measurements may also vary slightly depending on the style, fabric, or manufacturing process.

4. Product Availability

All products are subject to availability. A product displayed on the website may become unavailable before or after an order is placed.

If an ordered product is unavailable, we may cancel the affected item or order and inform you accordingly. Any eligible prepaid amount will be refunded as applicable.

5. Pricing

All product prices displayed on the website are shown in the applicable currency and may include or exclude taxes, shipping charges, or other applicable charges depending on the checkout process.

Ratri Fashion reserves the right to change product prices, offers, discounts, delivery charges, or promotional benefits at any time without prior notice.

In the event of an incorrect price caused by a technical or human error, we reserve the right to cancel the order and issue an applicable refund.

6. Orders

Placing an order does not automatically guarantee acceptance of the order. Ratri Fashion reserves the right to accept, reject, or cancel an order for reasons including product unavailability, payment failure, pricing errors, suspected fraud, incorrect customer information, or other operational reasons.

Customers are responsible for providing complete and accurate billing, shipping, contact, and payment information.

7. Payments

Payments may be processed through third-party payment gateways or other payment service providers made available on our website.

By making a payment, you confirm that you are authorized to use the selected payment method.

Ratri Fashion does not normally store complete card numbers, CVVs, UPI PINs, banking passwords, OTPs, or other confidential payment credentials.

8. Cash on Delivery

Cash on Delivery may be available for selected products, locations, or order values. Availability will be displayed during checkout where applicable.

We reserve the right to restrict or disable Cash on Delivery for certain orders, locations, customers, or circumstances.

9. Shipping and Delivery

Estimated delivery timelines are provided for convenience and may vary depending on the delivery location, courier partner, product availability, weather conditions, public holidays, logistics delays, or other circumstances beyond our reasonable control.

Ratri Fashion will make reasonable efforts to deliver orders within the estimated timeline but does not guarantee an exact delivery date unless specifically stated.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Ratri Fashion will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

11. Order Cancellation

Customers may request order cancellation before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

Any cancellation, return, refund, or exchange will be subject to our applicable Return & Refund Policy.

12. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by the Ratri Fashion Return & Refund Policy.

Customers are advised to review the Return & Refund Policy before placing an order.

13. Offers and Promotions

Discounts, coupon codes, promotional offers, and other benefits may be subject to specific eligibility criteria, validity periods, minimum order values, or product restrictions.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.

Ratri Fashion reserves the right to modify, suspend, or withdraw any promotion at any time.

14. Website Usage

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation or security of the website.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce viruses, malware, harmful scripts, or other malicious code.
• Copy or misuse website content without authorization.
• Use automated tools to extract or scrape website content without permission.
• Submit false, misleading, or fraudulent information.

15. Account Responsibility

If account registration is available on our website, you are responsible for maintaining the confidentiality of your login details and for all activities conducted through your account.

You should notify us promptly if you suspect unauthorized access to your account.

16. Intellectual Property

Unless otherwise stated, all website content including logos, graphics, images, text, product presentation, design elements, icons, and other materials is owned by or licensed to Ratri Fashion.

Such content may not be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission.

17. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, courier services, social media platforms, or other external services.

Ratri Fashion is not responsible for the content, availability, security, privacy practices, or actions of third-party websites or service providers.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Ratri Fashion shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, third-party services, delivery delays, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded under applicable law.

19. Force Majeure

Ratri Fashion will not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, strikes, transport disruptions, government restrictions, internet outages, courier delays, public emergencies, or similar events.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

21. Fraud Prevention

Ratri Fashion reserves the right to verify orders, payments, contact information, or customer details where necessary to prevent fraud or unauthorized transactions.

Suspicious or fraudulent orders may be cancelled without prior notice.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of this website or purchase of products shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.

23. Changes to These Terms

Ratri Fashion reserves the right to revise these Terms & Conditions at any time. Updated terms will become effective when published on this page.

Continued use of the website after any changes indicates acceptance of the updated terms.

24. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Ratri Fashion

Email: koushikhazra@ratrifashion.com
Email: arkadeepdas@ratrifashion.com

Last Updated: September 2026