Shipping Policy

Shipping Policy

Thank you for shopping with Ratri Fashion. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery charges, and other important information related to delivery.

1. Order Processing

All orders are processed after successful order confirmation and, where applicable, payment verification.

Orders are generally processed within 1–3 business days. Processing times may be longer during festivals, sale periods, public holidays, high-demand periods, or due to circumstances beyond our control.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping Locations

Ratri Fashion currently ships to serviceable locations across India through third-party courier and logistics partners.

Delivery availability may depend on your PIN code, courier serviceability, product availability, and other logistical factors.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your delivery location.

Delivery to remote or less accessible locations may take additional time.

Please note that all delivery timelines are estimates and may be affected by weather conditions, public holidays, transport disruptions, courier delays, government restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Ratri Fashion may offer free shipping on selected products, order values, locations, or during promotional campaigns.

Free shipping offers may be subject to specific terms and may be changed or withdrawn at any time.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication methods.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code, phone number, and any necessary landmark details.

Ratri Fashion will not be responsible for delays, failed delivery attempts, or returned shipments caused by incorrect or incomplete information provided by the customer.

7. Address Changes

If you need to change your delivery address, please contact us as soon as possible.

Address changes can only be considered before the order has been dispatched. Once the shipment has been handed over to the courier partner, changing the address may not be possible.

8. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their delivery policy.

Customers are requested to ensure that someone is available at the delivery address and that the registered phone number remains active.

If delivery fails due to customer unavailability, an incorrect address, refusal to accept the shipment, or unsuccessful communication attempts, the package may be returned to us.

9. Cash on Delivery Orders

Cash on Delivery may be available for selected locations, products, or order values. Availability will be shown during checkout where applicable.

Customers choosing Cash on Delivery should keep the payable amount ready at the time of delivery, subject to the payment options supported by the courier partner.

Ratri Fashion reserves the right to restrict Cash on Delivery for certain orders or locations.

10. Delayed Shipments

While we make reasonable efforts to deliver every order within the estimated timeline, delays may occasionally occur.

Possible reasons include:

  • High order volume
  • Weather conditions
  • Courier or transportation delays
  • Public holidays or local restrictions
  • Natural disasters or emergencies
  • Incorrect delivery information
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

11. Damaged Packages

If the outer packaging appears visibly damaged, tampered with, or opened at the time of delivery, please inspect the package carefully before accepting it, where possible.

If you receive a damaged, defective, or incorrect item, please contact us promptly and provide photographs or videos of the package and product where requested.

12. Missing or Incorrect Items

If your order contains a missing or incorrect item, please contact our support team with your order number and relevant details.

We may request photographs, an unboxing video, the shipping label, or other supporting information to verify the issue.

13. Lost Shipments

In the rare event that a shipment is lost in transit, we will coordinate with the courier partner to investigate the matter.

Depending on the outcome of the investigation and applicable circumstances, Ratri Fashion may provide a replacement or eligible refund.

14. Refused or Undelivered Orders

If a customer refuses delivery without a valid reason or repeatedly remains unavailable for delivery, Ratri Fashion may restrict future Cash on Delivery orders or request prepaid payment for future purchases.

Additional shipping charges may apply if a returned shipment is requested to be dispatched again.

15. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately depending on product availability, warehouse location, or logistics requirements.

In such cases, you may receive separate tracking information for each shipment.

16. International Shipping

Unless specifically stated on our website, Ratri Fashion currently does not guarantee international shipping.

If international shipping is introduced, additional shipping fees, customs duties, import taxes, and local charges may apply and may be payable by the customer.

17. Returns After Delivery

Any return, exchange, cancellation, or refund request after delivery will be governed by the Ratri Fashion Return & Refund Policy.

18. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Ratri Fashion

Email: koushikhazra@ratrifashion.com
Email: arkadeepdas@ratrifashion.com

Last Updated: September 2026